Here are our frequently asked questions. If you cannot find an answer to your question, please contact us.

Delivery

Please allow 2 to 3 working days for printing/embroidery and packing. When dispatched, orders typically arrive in 1 to 2 days to addresses in mainland UK, 3 to 7 days to Europe and 3 to 14 days to everywhere else.

If your order is taking longer than expected, please contact us. Our customer care team will gladly assist you with any questions or concerns you may have.

We offer free UK delivery on orders over £50. Otherwise, delivery to the UK costs £3.95. For international delivery, please check the delivery cost after entering your address at checkout.

Contact us as soon as possible. If your order has been dispatched, we cannot change the destination address. We recommend that you use a neighbour or work address to ensure your order is delivered safely.

We cannot ship to PO boxes. We ship to all countries, excluding countries affected by sanctions, war or other restrictions imposed by the UK Government or our postal partners. These include Afghanistan, Azerbaijan, Armenia, Belarus, Burma (Myanmar), China, Democratic Republic of Congo, Egypt, Eritrea, Republic of Guinea (Conakry), Guinea- Bissau, Haiti, Iran, Iraq, Ivory Coast, North Korea, Lebanon, Liberia, Libya, Russia, Sierra Leone, Somalia, South Sudan, Sudan, Syria, Tunisia, Ukraine (Crimea/Sebastopol) and Zimbabwe.

We provide tracking numbers where available. If available, you will receive a tracking number by email after your order has been packed and dispatched.

As we do not have the ability to know the cost of customs fees ahead of time (they vary for each country), in most cases, all international customers (outside of the UK) are responsible for the taxes and duties that are charged once the package arrives in your country.

Yes! We will send international orders using a tracked service so that you can stay up-to-date about the location of your package.

Recycled vegan-friendly cardboard boxes, biodegradable and recyclable eco-friendly packing tape, recycled paper mailing bags, and recyclable and carbon-neutral sugar-cane bags. See the packaging section of our sustainability page.

UK orders are sent using Royal Mail or DPD (1 to 2 working day delivery). We may use a different provider for international orders.

We will do our best to change your delivery address before your order is dispatched. However, if your order has already been handed over to our delivery partner, it won’t be possible to update the address for that order. To change your address, please contact us.

Products

Yes, visit our Size Guide page.

Absolutely! Our clothes are sustainably and ethically made at a Fair Wear Foundation approved factory – providing safe working conditions, no child exploitation, no unreasonable working hours, and more! On top of that, the factory is inspected daily, offers free childcare and pays at least the living wage. Find out more on our sustainability page.

Yes, we do! You can help us save wildlife by ordering custom products, too. Please contact us to discuss your requirements.

Organic cotton comes from seeds that have not been genetically modified (non-GMO) and is grown without the use of chemical pesticides or fertilisers. Organic cotton farming uses natural me thods, such as crop rotation, which benefit not only the soil, fauna and the environment, but create biodi versity and promote good health and quality of life for farmers and their communities.

Cultivating organic cotton ensures that no chemical insecticides, fertilisers or pesticides flow into the soil or into adjoining rivers, lakes or seas. This also means that the water used for organic farming is not considered as lost water, as it can be reused again and can return to the soil and other water sources without causing any harm. The overall positive effect on water, animals and biodiversity means that the well-being and livelihood of cotton farmers and their communities are respected and protected.

Benefits of organic cotton include: 26% less potential for soil erosion, 46% less impact on global warming, 70% less acidification of land and water, and 91% less surface and groundwater use.

Our cotton clothes may shrink slightly in the wash. Ensure you follow the care instructions on the product label. See our size guide for information about fit.

100% cotton clothes: wash at 30°C. Do not tumble dry. Ironed at 110°C or less. Do not bleach. Do not dry clean. Do not iron artwork, print, or embroidery.

Yes! Jolly Elephant is accepting applications from physical stores. Please contact us to discuss how we can work together.

Orders & Returns

No, you can checkout as a guest without creating an account. We will hold basic details to send you the product(s) and identify you if you contact us with any questions in the future. However, we strongly recommend you create an account to keep track of orders and for a faster checkout experience in the future.

You will receive an email with a link or tracking number once your item has been dispatched (if available). If you have an account, you can log in and see any notes and tracking numbers by going to orders and clicking on the order you’re interested in.

We accept returns within 30 days of purchase. Please contact us.

As we process orders as quickly as possible, it may not be possible to cancel an order it has been dispatched. It’s important that you contact us as soon as you can to check if the order has been sent out.

Payment Information

Yes, we do! You can see our gift cards here.

We currently accept debit cards, credit cards and in some regions, PayPal. You can also pay using Apple Pay and Google Pay wallets. Accepted cards include Visa, Mastercard, American Express, Diners Club, JCB and Discover.

Card payments are processed through our secure payment processors, Shopify Payments and PayPal. We do not have access to and don’t store any card details in our systems.

All payments are taken at the time of the order being placed. Most products are made-to-order, to help reduce waste.

We’re working on implementing a system for this. In the meantime, please contact us using your education email address and we will send you a code.

About Us

Our offices, production facility and warehouse are near Ilminster in Somerset, United Kingdom.

Yes! We’re passionate about elephants, wildlife and the planet. We donate a portion of sales to David Shepherd Wildlife Foundation, while even more is spent on planting trees, using ethical and sustainable suppliers, reducing waste, investing in our employees and ambassadors, using no plastic packaging, using 100% renewable power, and much more!

David Shepherd Wildlife Foundation is a UK registered charity (1108693) working to raise vital funds supporting front line conservation projects which help secure a future for endangered wildlife in their natural habitat.

Learn more about our sustainability and responsibility.

Yes! We love influencers, creators and affiliate marketers – big and small. Contact us.

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